OnaPOSRestaurant operating system

Support

Help for restaurant staff and managers using OnaPOS Waiter.

Contact us

Email contact@onapos.com — we reply within one business day. If service is down during your opening hours, put URGENT in the subject line.

It helps if you include: your restaurant name, the staff email you sign in with, what you tapped, and what happened instead.

Getting started

  1. Sign in with your email and password. Your manager creates your account in the OnaPOS manager console and sends you the credentials.
  2. You land on the Floor — the live table map. Tap a table to open a tab.
  3. Add items and send the round to the kitchen. Nothing is charged at this point; a dine-in tab is settled when you close it.
  4. Close the tab to take payment, split the bill, and print or issue the receipt.

Frequently asked

The app is asking for a 4-digit PIN, not my password

That is the lock screen for a shared device. When a manager signs in on a device, the device stays signed in and locks to a PIN pad between users — any active staff PIN unlocks it, and every action is recorded against that person. Your first sign-in on a new device is always email and password.

I forgot my password or PIN

Ask your manager to reset it from the manager console, or email contact@onapos.com from your work address.

The floor map is empty

Tables are configured by your manager under Tables & QR in the manager console. If no tables have been created yet, the floor will be empty until they are.

I am not receiving table alerts

Open your device Settings → Notifications → OnaPOS Waiter and allow notifications, then sign out and back in so the device re-registers. Alerts are delivered as a badge while the app is in the foreground, by design, so they never interrupt what you are doing.

A printer is not printing

Check the printer's status on the Printers page of the manager console. Kitchen tickets older than 60 minutes intentionally expire rather than printing a backlog of stale orders.

How do I delete my data?

See the Privacy Policy. Email contact@onapos.com and we will action it within 30 days, except for invoices that Spanish law requires us to retain.

Requirements